• Issue: The site is not opening on my computer/laptop. What could be the reason?

One of the reasons could be ’browser incompatibility’ to certain browsers. Our website currently doesn't support Internet Explorer (IE) 6.0 and lower versions.

Recommended browsers are IE8, IE9, Mozilla Firefox, Safari and Chrome.

Order Related

  • Do you have a mobile friendly website?

Yes, you will be directed to the mobile version when you access Foodboy.com through your smartphone.

  • Do you have a mobile app?

Yes we do! currently we do have an app for iOS & Android, type "Foodboy" in the search bar of the App store or Play store. Also you can click on the following link and it will redirect you to the app downloading page Https://www.Foodboy.com/gom

  • Do you charge for the service or delivery services?

Foodboy doesn't provide the delivery, any delivery fees is taken by the restaurants or third party. Also We don’t have any charges for Foodboy services. Billing is at actual restaurant prices.

  • Do I need to register to place an order?

Yes. To complete an order you need to enter a valid phone number, email ID and delivery address.

  • How can I track my order status?

You can track your order status on the top of the page right after you place the order with countdown to receive the order. you can also track it through our mobile app by clicking on the order history section. However, You can always ask through the Live Chat and will be very pleased to help you, Livechat is available on our website & all our apps.


  • How do you accept payments?

Currently all payments is Cash On Delivery. We will add online Payment via Credit Card & PayPal soon.

  • Where is Foodboy offices?

We have offices in Riyadh.

  • What are Foodboy working hours?

We are open between 8am and 2am throughout the year. However, delivery time depends on the restaurants.

To enable a 24x7 food ordering service, you can place and schedule an order for delivery during our operating hours.

  • Is Foodboy a delivery company?

No. we are the one stop destination for online food ordering. Instead of calling the restaurants, we do transfer your order to the restaurants through the internet

We enable you to order your favorite cuisine from different restaurants and make sure the food delivered to your doorstep. We simplify your food selection by bringing together leading restaurants in your city.

  • What is Foodboy?

Foodboy is an online food ordering website that allows you to place an order with over 600+ restaurants in Saudi, & Bahrain. You can place your order in 3 simple steps.

(i)select your city & delivery area (ii)pick a restaurant or a choice of cuisine (iii)place your order

  • Do you have any questions? Is there anything we can help you with?

We collected the most common questions to help you.

  • What does foodboy do?

foodboy provides its customers with a safe and easy way to order food from the best restaurants that offer food delivery service within their area.

  • How do I make changes to my order?

Just give us a call at 920003157 and we can change the order for you. However if the delivery has been already discharged, no changes can be made.

  • I did not receive what I ordered. Why did this happen?

There may be times when there is a mix-up in the restaurant and items from your order get missing when the delivery is made. If possible, you could go through your order with the driver to confirm the correct items have been delivered. If something is missing, you can contact us and we can contact the restaurant on your behalf as soon as possible. For any questions, you can contact us at 920003157.

  • How does foodboy work?

Enter your living area, choose which restaurants you want to order from and click away! The system is going to offer you two options: viewing all the restaurants in your area or selecting your favorite cuisine. Place your order and choose your payment method, and foodboy will do the rest for you!

  • If the delivery is late, do I get some discount?

foodboy is only responsible for forwarding the orders to the restaurants and has no control over the actual delivery. However we will do all we can to help you; you can contact us and we will work on figuring out the reason behind the delayance as fast as possible. Give us a call at 920003157 or drop us a line and we will try to help you out.

  • Help! I have more questions. Who can I contact with?

You can contact our customer care department at 920003157 or send us an Email at sa.support@foodboy.com

  • Do you deliver food in bad weather too?

Yes, as long as the restaurant's driver can deliver in such weather.

  • Can I order from more than one restaurant?

Yes, you can order from multiple restaurants, thus, each order must be made and paid separately.

  • The food I ordered is unacceptable. How do I get a refund?

foodboy is not responsible for the preparation, cooking or delivery of the food. If you're unhappy with the food quality, you can contact us and we will contact the restaurant on your behalf to inform them of your dissatisfaction, and to see what they will offer you in compensation. You can contact us at 920003157

  • Do I need an account to be able to use your service?

Everyone can use our website! while an unregistered customer is using the website, the system automatically suggests for the customer to create a free account.

  • What if you reach my address, but I am not at home?

After processing the order, we will send you an email and an SMS to inform you with the delivery time, so you'll know what time to be home or for someone else to receive the order and pay on delivery.

  • Do you have Kids Menu?

It depends on the Restaurant, some have, and some don't.

  • Where is my food? Who do I call to check on my food?

foodboy is only responsible for forwarding the orders to the restaurants and has no control over the actual delivery. However we will do our best to help you; you can contact our customer care department at this number 920003157, and they will follow up on your order.

  • I have not received an order confirmation, has my order been ignored?

In some rare cases it is possible that there is short-term technical issues that delay or prevent the dispatching of a confirmation email to customers, but in most of these cases the order will be transmitted to the restaurant as usual. We recommend that you call us in such cases and we will confirm to you that we have received and transmitted your order successfully. You can reach us at 920003157

  • How do I know that my order is processed?

You will receive a confirmation email stating that your order has been placed as it will also inform you about the delivery time. You will also receive an SMS once the restaurant confirms the availability of your order.

  • Is your site secure? How can I be sure?

Our website is secure! We use the latest technology to encrypt your information. Our customer care department makes sure every order goes out to the restaurant correctly. so, do not worry, we will take good care of your internet order.

  • Is there any extra delivery fee depending on the distance?

Extra delivery fees depends on each restaurant.

  • Is there a membership fee when I sign up for a foodboy account?

Signing up on our website is totally free!

  • What if I don't like some ingredients, can I remove or add any?

Yes, you can always add or remove ingredients, we have created a suggestion list to help you pick. You can also make comments like "I want extra spicy sauce"

  • How long will the delivery take?

Depends on the number of orders and the distance from the restaurant to your delivery address. Once your order has been processed, we will send you a confirmation SMS with the expected delivery time.

  • What are the ranges for the prices?

We have restaurants for all budgets, you just have to pick what works for your budget.

  • Can I cancel my order?

Call the restaurant to change the order. After it has been dispatched, the order cannot be cancelled. With regards to any refund for a payment you have made online, you must always contact us and not the restaurant.With regards to any refund of a payment you have made online, you must always contact us and not the restaurant.

  • Can I order drinks as well?

Sure you can!

  • What are your payment methods?

Payment methods depends on each restaurant, the options are described at the top of each restaurant menu.

  • How do I cancel my order?

Cancellations depend on the restaurant you order from. Give us a call at 920003157 and we will help you to cancel your order.

  • What type of restaurants do you have on your platform?

At foodboy, our cuisines selection is so wide that you can find almost everything you crave for. Choose from any international cuisine: Italian, Lebanese, Indian, American, Japanese, Chinese, Jordanian, Mexican, French, Moroccan, Saudi and more!